1. What is Bonitahub's Shipping Policy?
We strive to deliver products purchased from Bonitahub in excellent condition and in the fastest time possible. We take extra care to pack and send our products owing to the fact handmade products are delicate. If this is your first order with us, shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 59 will be applicable to all orders(except chocolates) under Rs. 999. Shipping cost for chocolates will depend on the location.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
The return of order is not supported as most of the products are customised and not resalable.
*Delivery of ‘Chocolates' is only available for the residents of Delhi-NCR area as of now and this option will be soon available in other cities. We will keep you posted once we open new products for other cities.
2. What is the estimated delivery time?
We strive to deliver products in fastest possible time. The estimated delivery time is generally about 2 to 5 business days. Business days exclude public holidays and Sunday.
3. What is Bonitahub's Cancellation Policy?
You can cancel an order until it has not been packed in our warehouse. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
4. Do we refund personalised Items?
We regret that we cannot refund goods which are personalized, made to order or customized in any way unless they are faulty, as they are not resalable.
5. Does Bonitahub deliver products outside India?
No. At this point, Bonitahub delivers products only within India. We don't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within India. We will notify you through our website, whenever we start international shipments.
6. How can I pay for my order at Bonitahub?
Cash On Delivery (available in selected pin codes)
7. What about the warranty for paper-based handicrafts?
We only sell highest-quality handmade products and are subject to minor differences. Unless otherwise specified, there will be no warranty for these items. However, if there is defect within 15 days of receiving the item, please contact us and we will try to resolve the issue for you. If you encounter problems at a much later date (after the first 15 days), we will not be in a position to help you.